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12 Important Negotiation Skills (With Definition and Tips)
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Have you ever wondered how a simple collection call can make or break the success of your credit and collection efforts? Effective negotiation over the phone is more than just asking for payment—it’s about building rapport, understanding the customer’s situation, and guiding the conversation toward a win-win resolution. Sir Dennis will teach the participants how to use proven negotiation techniques, proper communication strategies, and tactful handling of objections. With the right approach, eve
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Have you ever wondered how a simple collection call can make or break the success of your credit and collection efforts? Effective negotiation over the phone is more than just asking for payment—it’s about building rapport, understanding the customer’s situation, and guiding the conversation toward a win-win resolution. Sir Dennis will teach the participants how to use proven negotiation techniques, proper communication strategies, and tactful handling of objections. With the right approach, eve
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