15 Essential Help Desk Metrics & KPIs [+ Best Practices] - Tidio
Nov 22, 2024 · First things first— What are help desk metrics? Help desk metrics are measurements that track and analyze the performance of a company’s help desk efforts. These KPIs include …
15 Must-Track Help Desk Metrics & KPIs (2025) - Whatfix
Aug 9, 2023 · While every organization will need contextual metrics to monitor and improve their services, here are 15 common IT support metrics every enterprise should track to start …
12 Helpdesk Metrics to Improve Customer Support
Dec 30, 2024 · While each organization may require specific metrics tailored to their services, here are 12 commonly used helpdesk metrics that every enterprise should consider tracking to initiate …
13 Most Important Help Desk KPIs to Track and Measure Help ...
Jul 16, 2025 · In fact, the three most important KPIs that customer support teams look at are customer retention rate, average resolution time, and average first response time.
11 Help Desk Metrics You Should Be Measuring in 2024 - Front
Feb 23, 2024 · Help desk metrics are quantifiable measures used to evaluate the performance and effectiveness of your customer service team in addressing user or customer inquiries, issues, and …
Top 17 Help Desk Metrics for 2025: Key KPIs for Support. - Hiver
Sep 23, 2025 · In this article, I’ll walk you through the help desk metrics that matter most in 2025, and how they can help you build a team that’s proactive, fast, and in full control.
12 Key Help Desk Metrics To Measure And Improve Performance
Mar 14, 2024 · Explore 12 key help desk metrics and KPIs to enhance performance and customer satisfaction. Learn how to calculate and improve metrics like response efficiency, resolution time, …