AI Agents are redefining customer experience, delivering faster resolutions and smarter interactions. As GenAI and Conversational AI mature, CX and IT leaders must understand what separates ...

Customer expectations are higher than ever-and the gap between what leaders think they're delivering and what customers actually experience is growing.In this exclusive Five9 report, we surveyed 400+ ...

Wyndham Hotels & Resorts needed a modern contact center to keep pace with global demand and rising guest expectations. Legacy systems and complex agent tools created friction for both travelers and ...

Wyndham Hotels & Resorts needed a modern contact center to keep pace with global demand and rising guest expectations. Legacy systems and complex agent tools created friction for both travelers and ...

AI Agents are redefining customer experience, delivering faster resolutions, smarter interactions, and greater efficiency at scale. In this Aragon AI Report, discover why Five9 was named a Leader in ...

Customer expectations are higher than ever-and the gap between what leaders think they're delivering and what customers actually experience is growing.In this exclusive Five9 report, we surveyed 400+ ...

Yelp, providers of a platform that connects people with local businesses, will acquire Hatch, a lead management and communication platform, for approximately $270 million.

Liveops' LiveNexus combines AI and human orchestration backed by nearly 30 years of operational data to modernize customer experiences.

Kasada has launched AI Agent Trust to help companies manage artificial intelligence agents and automated traffic interacting with their digital properties.

The DDC Group has launched the DDC Evora agentic AI platform to autonomously handle complex customer interactions with human-like empathy and reasoning. Its inaugural solutions include DDC Evora Voice ...

The Industry Leader Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, ...

The Harris Poll Launches QuestRQ for Reputation Intelligence . The Harris Poll today launched Harris QuestRQ (QRQ), a reputation and always-on corporate pulsing system that connec ...