Salesforce Agentforce CPO John Kucera explains how AIforce, Koa, prebuilt agents, and custom interfaces could reshape CX—and ...

As consumer scepticism rises, community commerce offers brands a more credible route to customer loyalty than paid endorsements.

Constellation Research’s Liz Miller explains Salesforce AIforce, Koa, headless CRM, and why CX leaders must prioritize ...

Manchester Airport cyberattack shows how fragmented customer data can create security gaps, complicate breach response and undermine AI.

This week’s CRM news covers Salesforce’s Dreamforce vision, HubSpot’s Smart CRM, Zeotap’s Open CDP, and Zendesk AI agents.

CX Today covers news including Brand Reputation Management, Customer Journey Analytics Software, Generative AI, Large Language Models (LLMs), Market Intelligence Software, Sentiment Tracking and more.

Sprinklr service isn't just commiting to AI explainability anymore, Sprinklr Autonomous Evaulation promises AI assurance ...

As Altman, Musk, and Amodei call for slower frontier AI development, CX leaders face new questions on governance and trust.

This week’s customer engagement news covers Sprinklr, Tealium, LivePerson, and Monte Carlo’s latest AI and journey updates ...

At Dreamforce 2026, CX Today’s Rob Scott explores why “flatbots” are being replaced by agentic AI built to personalize ...

Leaving AI agents unsupervised can create hidden customer risks. Learn why continuous observation must become a CX priority.

AI agents, cloud identity tokens and data sovereignty concerns are reshaping cybersecurity as enterprises race to regain ...