The bank's innovation function combines internal and external players to speed tech adoption — and discover opportunities in the tech sector.

Satin Mirchandani, Chairman and CEO of Marquis, joins Jim Marous to get specific about what an institution’s own data already knows. An auto loan at month 32 of a 36-month term. An account holder ...

This is the wrong moment for a bank or credit union to slow its AI deployment. Our own industry said so before any of this noise started. Public unease about artificial intelligence is high, and the ...

AI spending is accelerating, but productivity gains do not automatically become value. Banks need a disciplined system to ...

Marketing doesn’t need pricing control. It needs leeway to use its channels for product pairings, customized offers and the right handoffs to a trained frontline.

Somebody is going to walk an extra lap around the block tonight because the ring on their watch isn't closed. Nobody is ...

Your existing customer base can reveal overlooked businesses and create valuable connections that deepen relationships beyond the business account.

Five key factors are driving the current wave of M&A among smaller institutions. The window may not stay open for long.

Banks can't sit on the sidelines while the rules of agentic payments get set by others. But they can't go it alone, either.

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Automating routine interactions can lower operating costs, while delivering faster resolutions and more personalized ...

Truist Insights complements the bank's virtual assistant, Truist Assist. It's the bank's way of tapping AI to create customer ...