The bank's innovation function combines internal and external players to speed tech adoption — and discover opportunities in the tech sector.

AI spending is accelerating, but productivity gains do not automatically become value. Banks need a disciplined system to ...

Five key factors are driving the current wave of M&A among smaller institutions. The window may not stay open for long.

Your existing customer base can reveal overlooked businesses and create valuable connections that deepen relationships beyond the business account.

Satin Mirchandani, Chairman and CEO of Marquis, joins Jim Marous to get specific about what an institution’s own data already knows. An auto loan at month 32 of a 36-month term. An account holder ...

This is the wrong moment for a bank or credit union to slow its AI deployment. Our own industry said so before any of this noise started. Public unease about artificial intelligence is high, and the ...

More than half of the banks and credit unions in our 2026 State of Financial Marketing research have generative AI operational or better inside marketing. Not one of them describes its customer data ...

For most of the last decade, a large bank rewards program was something a client earned their way into. Bank of America’s preferred rewards program required $20,000 in balances, making loyalty a ...

Somebody is going to walk an extra lap around the block tonight because the ring on their watch isn't closed. Nobody is ...

Four years ago, Jim Marous asked a room of bankers how many had used an AI tool in their work, and fewer than one in four hands went up. Last week he asked the same question and nearly every hand in ...

Bank of America reopened its rewards program this year and has enrolled more than five million people since May. Jim Marous opened a checking account at one of its branches specifically to hear how ...