CX Today covers news including Call Recording Compliance, Microsoft Teams Contact Center, Security and Compliance and more.

ISG, Telstra, Cresta, and ScorebuddyCX show why contact center AI now depends on workflows, QA trust, governance, and value.

Salesforce Agentforce CPO John Kucera explains how AIforce, Koa, prebuilt agents, and custom interfaces could reshape CX—and ...

Customer engagement AI is evolving as Adobe, Optimove, Zoom, and SAS bring more context and control to AI-led journeys ...

The validity of influencer marketing as a loyalty driver is frequently questioned, as the rise of AI and paid promotions has placed credible reviews under increasing pressure. Consumers are becoming ...

UJET CEO Vasili Triant explains why bolting AI onto CRM and ticketing stacks may add complexity instead of improving customer experience.

Dr. Martens' Chief Technology & AI Officer Graham Calder shares how the iconic brand fixed its fragmented customer care operation.

AI may have shifted from experiment to enterprise priority, but many UK businesses now face a difficult follow-up question: who controls the data that makes those systems work? New IDC research, ...

This week’s CRM news covers Salesforce’s Dreamforce vision, HubSpot’s Smart CRM, Zeotap’s Open CDP, and Zendesk AI agents.

CX Today covers news including CRM, Customer Engagement Platform, Customer Retention Strategies, RCS Business Messaging Software, WhatsApp Marketing Software and more.

Agentic AI is moving into the CRM and marketing stack, Optimove AI is betting it has the controls businesses need. Optimove AI is betting that agentic marketing belongs inside a governed CRM and ...