News

Study finds some MTA riders aren't happy with transition to OMNY
The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...
As MetroCard Phases Out, Riders Gripe About Its Replacement
A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...
Crain's New York Business2d
Some MTA riders aren’t happy with the tap-and-go OMNY system, survey finds
The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...
Nearly 75% of NYC transit riders have concerns with OMNY system, survey finds
Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...
74% of NYC commuters have had issues with OMNY, survey finds
The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...
74% of surveyed OMNY users report issues, most with reader
As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...
WPIX New York City, NY on MSN1d
Tapping into the future of NYC transit: 'People want to see OMNY'
More riders every month are using ONMY with the wallet feature on a device, with a credit card, or the official MTA OMNY card.
ABC7 New York on MSN2d
New study finds some riders aren't happy with transition from MetroCard to OMNY
The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...
News 12 The Bronx2d
Survey: 75% of riders report issues with MTA’s OMNY system
Nearly five years after the MTA began rolling out OMNY, its contactless payment system, a new survey reveals many New Yorkers are still facing frustrations with the technology. According to the ...