Teneo.ai, a customer service automation provider, has expanded its Teneo 8 platform with artificial intelligence agents for the major household appliances industry.

PAR Technology, a foodservice technology provider, will acquire identity resolution and shopper intelligence platform provider Bridg, a division of Cardlytics, for $27.5 million.

PracticeQ today launched Engage, a patient engagement platform to combat missed appointments. Engage automates reminders, recall, reviews, and secure messaging in one integrated system that keeps ...

Yottaa, providers of a cloud platform for e-commerce, has launched a Model Context Protocol (MCP) server to offer artificial intelligence-native access to web performance data for developers, ...

Proximic by Comscore's Predictive Audiences now includes 300 new contextual audiences based on Bombora's B2B data.

For any strong position there should be an inverse position that is equally as strong. It is the reason we see the law of duality: where in the end categories end up being dominated by two strong ...

We have internal systems, but they had to be able to plug into something.” Aterian sent out a request for proposals, and of all the responses, Genesys offered the broadest set of features through its ...

SOLV Energy considered a few solutions, ultimately selecting eGain’s knowledge management technology because it offered single sourcing of content that could be personalized for different users.

AI-specific legislation is coming fast, and most email marketers are unprepared,” says Guy Hanson, vice president of customer engagement at Validity, a CRM data quality, email performance, and ...

Businesses today that rely on outgoing calls face a harsh reality: Trust in the voice channel for many Americans is fundamentally broken. Fortunately, there’s a resource that can help restore consumer ...

Digital marketers have been relying on cookies for decades. They were first introduced by Lou Montulli, a 23-year-old programmer at Netscape, in 1994. Designed as an aid for online commerce, cookies ...

CCaaS platforms will remain central to customer experience infrastructure and become more critical as agent roles evolve. They now account for a large percentage of the workforce engagement management ...