Constellation Research’s Liz Miller explains Salesforce AIforce, Koa, headless CRM, and why CX leaders must prioritize ...

As consumer scepticism rises, community commerce offers brands a more credible route to customer loyalty than paid endorsements.

Manchester Airport cyberattack shows how fragmented customer data can create security gaps, complicate breach response and undermine AI.

Salesforce Agentforce CPO John Kucera explains how AIforce, Koa, prebuilt agents, and custom interfaces could reshape CX—and ...

This week’s CRM news covers Salesforce’s Dreamforce vision, HubSpot’s Smart CRM, Zeotap’s Open CDP, and Zendesk AI agents.

CX Today covers news including Brand Reputation Management, Customer Journey Analytics Software, Generative AI, Large Language Models (LLMs), Market Intelligence Software, Sentiment Tracking and more.

Explore this week’s customer analytics trends, from AI-driven action and unified signals to governance, context and omnichannel intelligence.

At Dreamforce 2026, CX Today’s Rob Scott explores why “flatbots” are being replaced by agentic AI built to personalize ...

Adobe CEO Anil Chakravarthy comes from CX orchestration. Here’s what his appointment could mean for Adobe’s AI, data, and CX ...

As Altman, Musk, and Amodei call for slower frontier AI development, CX leaders face new questions on governance and trust.

Discover why AI adoption, workforce visibility, continuous coaching, and customer intelligence now matter more to WFM leaders.

CX Today covers news including Call & Software, CPaaS, Messaging Apps, RCS Business Messaging Software and more.