Constellation Research’s Liz Miller explains Salesforce AIforce, Koa, headless CRM, and why CX leaders must prioritize ...

As consumer scepticism rises, community commerce offers brands a more credible route to customer loyalty than paid endorsements.

Manchester Airport cyberattack shows how fragmented customer data can create security gaps, complicate breach response and undermine AI.

Salesforce Agentforce CPO John Kucera explains how AIforce, Koa, prebuilt agents, and custom interfaces could reshape CX—and ...