A brand’s intelligence now extends beyond Typeface into the AI tools teams already use — including Claude and ChatGPT — while Arc Graph, Arc Fabric, and Arc Loop connect marketing from idea to ...

New offerings help companies prioritize highest-value AI investments and connect fragmented business data to power more effective AI  AUSTIN — Sept. 22, 2026 — BrainTrust Partners today introduced two ...

Forrester's new Wave crowns Medallia the lone leader. The real issue: your priority is customer data and governance, not AI.

WordPress.com founder Matt Mullenweg just got an update he reportedly didn't approve — and this time, there's no "undo ...

The industry-first collaboration offers a fit-integrated virtual try-on experience across both platforms BOSTON & SAN MATEO, Calif.--(BUSINESS WIRE)--True Fit, the global leader in fit and sizing ...

System of record' is one phrase covering three different jobs — and most vendors only actually do one of them. Here's the six ...

The AI risk debate is going completely off the rails. As AI gets more powerful and begins to do some legitimately scary ...

ChatGPT is shifting from drafting replies to taking action inside CRM and support tools — CX teams need new governance now.

The deal brings the Tailwind CSS team in-house at Shopify, promising continued open-source stewardship while winding down new commercial sign-ups.

An AI agent approves a claim that was never real. Gartner says 60% of AI projects fail on bad data — and most CX leaders ...

On Sept. 10, Automattic told CMSWire Matt Mullenweg is on paid leave and Mark Davies is interim CEO. Today, they say ...

Listening to an AI generated voice message from an unverified number is a very different experience from listening to one that arrives with your bank's actual name, logo and checkmark attached.