HMRC’s Salesforce deal adds a CRM layer to its service overhaul. CX Today explains the £2.4bn program, Pegasystems bid and ...
ISG’s Keith Dawson explains why 2026 contact center buyers must assess AI governance, context, IT alignment, and operating ...
Customer engagement AI is evolving as Adobe, Optimove, Zoom, and SAS bring more context and control to AI-led journeys ...
This industry speaks in acronyms. We translate — in the articles, where terms get a dotted underline, and here, where every definition lives in plain English. consultation counts are public · the ...
CX Today is a Today Digital editorial brand, and these are the standards everyone who creates, edits or publishes our content works to. The short version of each standard is on this page; the full ...
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