The initiative is in line with du's strategic focus on developing local talent and creating meaningful career pathways for ...

The program cuts new agent onboarding time by 30% and doubles first-contact resolution readiness, arriving as global contact centers face a projected AI rehiring wave LONDON, April 27, 2026 (GLOBE ...

Donald Trump’s administration is reportedly ditching a fast-tracked training program for Immigration and Customs Enforcement recruits after a blitz of federal agents into cities across the country ...

The Philippine BPO industry reached $42 billion in annual revenue in 2026, employing 1.97 million specialists — making it the world’s largest dedicated customer experience workforce. But a ...

The White House plans to end an accelerated training program it had been using to quickly deploy thousands of rookie Immigration and Customs Enforcement agents and instead certify veteran officers and ...

Rob Pelinka once received an extraordinary request from a client who wanted to cage dive with great white sharks off the ...

Donald Trump’s administration is reportedly ditching a fast-tracked training program for Immigration and Customs Enforcement recruits after a blitz of federal agents into cities across the country ...

Q1 2026 Earnings Call May 20, 2026 8:00 AM EDTCompany ParticipantsLaura Chen - Head of Investor RelationsWilliam Huang - ...

Customer Service team honored for quickly and accurately addressing members’ needs (left to right: Lindsay Segale, Janalee ...

Encore JV1 will support VA contact center operations, providing benefits assistance and customer service for veterans and ...

By Mary Shinn and Stephanie Earls A Fort Carson-based Army Reserve captain who recently ran an unsuccessful bid for Congress ...