Salesforce’s Agentforce is being deployed across three new service workflows as the airline seeks faster passenger resolutions ...

After putting India's CX performance at 3.17 out of 5 in 2025, Twimbit, Nasscom and Kyndryl are expanding the study to 500 companies to understand what has changed and where customer experience still ...

WhatsApp Business Platform pricing changes from October 1, with Indian businesses getting 1,000 free service messages before ...

WhatsApp users have been left wondering whether they will soon have to pay 14 paise to send a message, but the new pricing ...

Meta has changed WhatsApp Business Platform pricing as of 1 October, making service messages chargeable in India after the monthly free quota. Indian businesses get 1,000 free service messages per ...

The key change is that service replies will no longer remain completely free. From October 1, businesses will get 1,000 free ...

WhatsApp Business messages will transition to a paid model starting October 1, affecting businesses in India. Companies need ...

The Delhi Income Tax Appellate Tribunal (ITAT) on 30 September held that commission earned for referring potential customers ...

Starting October 1, 2026, WhatsApp Business users in India will begin to face charges for service messages, which were previously provided free of charge. The new pricing, which will vary by market ...

Meta is revising WhatsApp Business Platform pricing in India from October 1, 2026. Businesses will have to pay for more types ...

Daimler India Commercial Vehicles (DICV), the maker of BharatBenz trucks and buses, today highlighted India's growing strategic importance within Daimler Truck following the establishment of the ...

Businesses using the WhatsApp Business Platform in India will face changes to messaging charges from October 1, 2026, with ...