Who is Sidharatha Mishra, the veteran who will take over as the COO and CEO of ICICI Life Insurance soon? He has spent nearly ...

After putting India's CX performance at 3.17 out of 5 in 2025, Twimbit, Nasscom and Kyndryl are expanding the study to 500 companies to understand what has changed and where customer experience still ...

Businesses using WhatsApp Business Platform in India will have to pay for service messages beyond 1,000 free replies per ...

WhatsApp users have been left wondering whether they will soon have to pay 14 paise to send a message, but the new pricing ...

Meta has introduced a new pricing structure for the WhatsApp Business Platform from October 1, 2026, changing how businesses in India are billed for customer communications. The revision affects ...

The key change is that service replies will no longer remain completely free. From October 1, businesses will get 1,000 free ...

Businesses using the WhatsApp Business Platform in India will face changes to messaging charges from October 1, 2026, with ...

WhatsApp Business messages will transition to a paid model starting October 1, affecting businesses in India. Companies need ...

The Delhi Income Tax Appellate Tribunal (ITAT) on 30 September held that commission earned for referring potential customers ...

DoorDash opens its first India office in Hyderabad, plans to hire up to 3,000 staff and expand facility capacity by 2027.

Meta has changed WhatsApp Business Platform pricing as of 1 October, making service messages chargeable in India after the monthly free quota. Indian businesses get 1,000 free service messages per ...

That confidence comes from a decade of investment in customer intelligence. Purchase histories, loyalty programmes, search ...