For simple questions, Amazon's AI chat feature (launched in 2024) called "Rufus" can help customers solve some problems and ...

The bra store is all about custom service rather than homogenized, automated customer service. Custom service works there because the bra store is not a mega-company with millions of customers. Plus, ...

California Governor Gavin Newsom signs AB 1609, requiring companies with $500M+ revenue to connect customers to live agents ...

Salesforce Inc. has signed a definitive agreement to acquire artificial intelligence customer research startup Listen Labs ...

It may be uncomfortable to admit that the issue isn’t effort. Companies have spent decades reorganizing around the customer: task forces, journey-mapping workshops, merged departments, and a parade of ...

But as anyone who has ever had frustrating conversations with a chatbot online or over the phone can attest, completely ...

Repeated questions, endless transfers, bots that don't understand. The same service failures keep pushing customers over the ...

The Retail Reality Check Report connects return fraud, freight cost, and peak-season prep back to how retailers vet and ...

Skyline is among the top retail restaurants nationwide in a new report, despite the restaurant being a polarizing topic to some.

An Xfinity customer got a free watch offer, but now, they said they have to pay an additional monthly fee to cover its cost. According to the Reddit thread, the original poster said they agreed to a ...

At the end of the day, most banks have the same offerings: checking, savings, certificates of deposit, investment accounts ...

SOTI, a global leader in enterprise mobility and mobile-device management solutions, has once again set the bar for customer service excellence, achieving an exceptional 94 Net Promoter Score (NPS) in ...