For simple questions, Amazon's AI chat feature (launched in 2024) called "Rufus" can help customers solve some problems and ...

California AB 1609 requires large businesses over $500M in revenue to connect customers with a human agent within 15 minutes or offer a callback.

It was only the start of an odyssey of frustration and anxiety spanning multiple days as Ault struggled to get to the bottom of how 20 years of personal data and professional contacts had been taken ...

Explore the dynamics of communication in the workplace through a waitress's encounter with a demanding diner couple.

California Governor Gavin Newsom signs AB 1609, requiring companies with $500M+ revenue to connect customers to live agents ...

Salesforce Inc. has signed a definitive agreement to acquire artificial intelligence customer research startup Listen Labs ...

As organizations accelerate device refresh cycles, expand reuse and refurbishment programs, and face growing requirements to protect data beyond the point of device retirement, secure and verifiable ...

Acquiring new customers costs more than ever. But you can only raise your prices if the value you’re offering is clear.

Repeated questions, endless transfers, bots that don't understand. The same service failures keep pushing customers over the ...

The Retail Reality Check Report connects return fraud, freight cost, and peak-season prep back to how retailers vet and ...

Skyline is among the top retail restaurants nationwide in a new report, despite the restaurant being a polarizing topic to some.

SOTI, a global leader in enterprise mobility and mobile-device management solutions, has once again set the bar for customer service excellence, achieving an exceptional 94 Net Promoter Score (NPS) in ...