California AB 1609 requires large businesses over $500M in revenue to connect customers with a human agent within 15 minutes or offer a callback.

It was only the start of an odyssey of frustration and anxiety spanning multiple days as Ault struggled to get to the bottom of how 20 years of personal data and professional contacts had been taken ...

Explore the dynamics of communication in the workplace through a waitress's encounter with a demanding diner couple.

Salesforce Inc. has signed a definitive agreement to acquire artificial intelligence customer research startup Listen Labs ...

As organizations accelerate device refresh cycles, expand reuse and refurbishment programs, and face growing requirements to protect data beyond the point of device retirement, secure and verifiable ...

Acquiring new customers costs more than ever. But you can only raise your prices if the value you’re offering is clear.

Repeated questions, endless transfers, bots that don't understand. The same service failures keep pushing customers over the ...

Warranty analytics is moving beyond tracking claims and repair costs. Companies are using connected data, AI, and pre ...

Skyline is among the top retail restaurants nationwide in a new report, despite the restaurant being a polarizing topic to some.

Explore the importance of teamwork in the workplace and what happens when support is lacking among staff members.

A hidden café just a stone's throw from Blackpool Promenade has been winning glowing praise from customers.

Disconnected product and service systems hide early churn signals. A shared data layer and governed automation surface them before customers decide to leave.