For simple questions, Amazon's AI chat feature (launched in 2024) called "Rufus" can help customers solve some problems and ...

You can cancel your Amazon Prime membership anytime and receive a full or partial refund based on your benefits usage and ...

Amazon developed a USPS contingency plan as contract talks soured. Its own delivery service now aims to reach nearly every US ...

Amazon customers are taking aim at the e-commerce giant over its email etiquette. Earlier this summer, some Amazon customers started seeing generic descriptions instead of exact ones in receipts and ...

Customer Paradigm introduced an AI-powered Amazon SES system that monitors email activity, enforces sending and bounce thresholds, and automatically revokes credentials when an account exceeds ...

DoorDash is launching an in-house air delivery service with a drone the company says is comparable to the sound of a passing ...

Amazon says it has cut off Meta's new Muse personal AI agent from shopping on Amazon.com on behalf of customers, citing user ...

Amazon has been sued for wrongful death by the family of a ground worker whose van was struck Sunday at Miami airport by an Amazon cargo jet, which was carrying a shipment of contact lenses for ...

The company’s new tool gives customers a direct way to verify company communications as phishing attacks become harder to recognize.

Amazon says Meta never disclosed that Muse would shop its store, and that the agent captures customer credentials without identifying itself.

Amazon Prime Air delivery is coming to Tracy. In late August, Amazon announced it will begin drone deliveries in Tracy. Drone deliveries will be sent from Amazon's existing Amazon Robotics facility at ...

Scala.AI has appointed former Amazon technology executive Asic Demberel as chief technology officer to lead its engineering strategy and scale its AI operating system for contact centers and customer ...