Omilia, a provider of agentic artificial intelligence solutions for customer experience, and Atento, a provider of customer experience management and business transformation outsourcing services, are ...

Modulate's Ensemble Listening Model is a new AI architecture optimized for accuracy, transparency, and cost in voice interactions.

There's a pivotal shift underway in the brand landscape as consumer expectations jumped 32 percent year over year, representing the largest single-year increase since 1998, brand loyalty and ...

Automation Anywhere, a provider of agentic artificial intelligence solutions, has partnered with OpenAI, bringing together Automation Anywhere's Process Reasoning Engine (PRE) with OpenAI advanced ...

Anonymised, providers of an artificial intelligence data platform for marketers, today launched Audience Lift to transform first-party data into intelligent, high-performance audiences across social ...

NiCE today launched Cognigy Simulator, an artificial intelligence performance lab to help companies evaluate, test, deploy,and scale AI Agents across their customer experience operations. Simulator ...

In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Brands that combine emotionally resonant awareness tactics with rich machine-readable data will be the ones that stick.

Ketch Opt-Out Sync extends Ketch Identity Sync to ensure consumer opt-out choices are enforced across web, mobile, back-end systems, and downstream ad platforms.

Delivered within Calabrio ONE, Omni Agent Intelligence elevates quality management into a true control tower for modern service operations, replacing fragile, custom business intelligence projects ...

Companies can use First Insight's Ellis from concept testing to conversion to determine pricing, predict best sellers, curate assortments, forecast demand, and more.