TAMPA, FL -- First off and most importantly I want to stress that while this piece is highly subjective and not a reflection of any views held by this news station or our parent company, there was a ...

Customer satisfaction with retailers in the U.S. is at an all-time high, up for the third year in a row. While the industry improved overall, not all retailers received accolades, according to the ...

Dude, Where’s My Order? "The customer is always right" — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who's ...