Utilizing skill-based workforce management ties business and people strategy together. Don’t get overly distracted, however; that’s the statistician’s world. It’s a look in the rear-view mirror. But ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. As organizations evolve and face new challenges, leaders and managers are ...

Worker shortages are not a new problem for public employers. Report after report through the last decade told of staffing shortages, most acutely in public health, law enforcement and education. Today ...

A Fluid Workforce Model is a strategic framework that treats talent as a variable resource rather than a fixed overhead. Instead of relying solely on a headcount of permanent staff, companies build a ...

There's been much talk recently of AI agents being treated as a form of 'digital labor' that supplements — or even partially replaces — the human workforce. But does this mean, by extension, that HR ...

Efficiency isn’t layoffs — it’s aligning people, skills, and business goals. Use AI and data to reskill, not replace, valuable employees. Continuous workforce planning boosts productivity and avoids ...

Recruiting and retaining Generation Z healthcare workers — from new college graduates to those with several years of experience — requires understanding their top priorities. Forty-four health systems ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...