Root cause analysis (RCA) is a method for understanding the underlying cause of an observed or experienced incident. It examines the incident's causal factors, focusing on why, how and when they ...

The IT world and the wide world share one critical truth: Bad decisions are often made because good, complete data is lacking. In fault management generally -- and in root cause analysis particularly ...

In a staff report, the PCAOB discusses the importance of the root cause analysis process in firms' efforts to improve audit quality. The Public Company Accounting Oversight Board released a staff ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

Editor’s note: This article is the second in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. The interrelated final standards on ...

Nothing is more frustrating for a fleet than bringing a truck back to a shop for a recurring problem. Given the cost of downtime, fleets expect repairs to be made correctly the first time. Yet, there ...

Anyone who has ever performed a 5 Whys analysis has likely hit a wall where they think, "I managed to dig one hole, but I ...