The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...
A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...
A growing body of evidence indicates that aid agencies are most successful when able to operate flexibly, particularly in fragile environments. Yet our systems and tools are often too rigid to ...
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