One guest’s "pay-to-play" idea just got a very blunt response from the top.

A Carnival passenger complained that the stateroom safes are too small, but most of the cruise community disagrees.

Carnival Cruise Line Brand Ambassador John Heald has become a massive star. He probably does not think of himself as an influencer, but he clearly is. Heald may not post a lot of racy pictures of ...

Carnival brand ambassador John Heald criticized the guest's request, questioning how anyone could put a price on another passenger’s life.

Carnival Ambassador John Heald rejected an idea to allow guests to pay to reserve desirable lounge chairs on the pool deck.

Carnival Brand Ambassador John Heald often shares stories from his real life. Many of his social media fans followed his mother's final days and got to share their condolences when she finally passed.

Heald confirmed that the cruise line did not own or regulate the pharmacies located at international ports. Carnival Cruises’ brand ambassador answered common questions about purchasing medicines at ...

Cruise passengers are divided over a viral photo that shows how someone chose to tip their cabin steward. John Heald, Carnival Cruise Lines’ brand ambassador, took to Facebook to ask his followers how ...

Carnival Cruise Line apologized for a series of IT issues that recently affected some of its vessels in North America. As previously reported by Cruise Industry News, the issues delayed the departure ...