With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

Last time, we looked at ITIL (Version 5) as a common language to support on-site decision-making. By knowing ITIL, you can broaden your perspective on the challenges right in front of you, such as ...

The IT Infrastructure Library, more commonly referred to as ITIL, is a staple for many companies in their quest for world-leading IT service management. Others have been reluctant, or slow, to adopt ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

The ITIL framework – the acronym being retained from its former description of Information Technology Infrastructure Library – is focused on aligning IT services with the needs of businesses, ...

Network management is a complex topic. In today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization. The role of the ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

Various ITSM frameworks guide IT operations practices around governance, methodology, system design and software lifecycles. The IT Infrastructure Library -- known as ITIL -- is a well-established ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...