Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

Forbes contributors publish independent expert analyses and insights. Serenity Gibbons is a business consultant who covers entrepreneurs. Of all the information offered in Microsoft Research’s "2018 ...

CX is a constantly moving target, changing as customer needs, expectations and more evolve. Here are the foundations of a flexible CX practice. Customer experience is always a shifting target, which ...

All great customer-centric companies have what I call a default of yes, an ethos of, “The answer is yes; now what is your question?” As a customer service consultant customer service trainer, helping ...