There are several factors that play into whether you are kept or turned away. These include loyalty status. check-in time, ...

NBC 5 Responds to two North Texas consumers who say their plans for a star-studded weekend in Frisco are in limbo after their confirmed hotel reservations changed.

Thousands are expected to travel to Western New York for the total solar eclipse, but imagine having long-time plans canceled just days before the historic event.

Hotels canceled Army-Navy game room reservations due to migrant crisis. Now, some are calling for changes to Massachusetts’ right-to-shelter law ...

A local couple hasn’t pieced together why their Crockfords luxury hotel room reservation fell through at the newly opened Strip resort.

Even if you booked a nonrefundable hotel room, there are ways to get your money back.