Every company likes to believe it puts clients first. But there’s often a wide gap between intention and reality. The reality is, to be client-first is to live and breathe the goals that matter most ...

Getting a client and retaining a client are totally two different things. As a barber, it is easier to get a client than to make the same client come for your services over and over again. There is ...

Imagine you sit in your new office on the first day of your practice. You have the technical expertise, the best accounting software, and the drive ...

After completing the often-arduous tasks of researching nearby therapists, setting up consults, and choosing a clinician who seems like a good fit, first-time therapy clients may suddenly find ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. When you decide to start your career as a freelancer, one of ...