Creating high quality products keeps your customers loyal and your employees engaged. You can create a quality assurance program by defining standards and outlining the steps necessary to achieve them ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

ROCK ISLAND ARSENAL, Ill. -- The Joint Munitions Command's Quality Assurance program enhances readiness and ensures ready and reliable ammunition is provided to the Joint Warfighter when needed. As ...

Drexel University’s Office of Research & Innovation (ORI) is committed to maintaining the highest standards of quality and research compliance consistent with best practices for quality, integrity, ...

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas -- (Oct. 31, 2016) A new training program to enhance the effectiveness of contracting oversight and quality assurance processes is underway by quality ...

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Amy is an ACA and the CEO and founder of OnPoint Learning, a financial training company ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...