HP is apparently forcing customer support callers to wait 15 minutes before talking to anyone

HP is apparently making personal PC and printer buyers wait 15 minutes on phone calls Customers in the UK, Ireland, France, ...
Ars Technica

HP realizes that mandatory 15-minute support call wait times isn’t good support

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...
NPR

Tired of long customer service calls? The White House is working to change that.

NPR's Ari Shapiro speaks with Neera Tanden, domestic policy adviser to President Biden, on the administration's new "Time is Money" initiative. AUTOMATED VOICE #2: For all other inquiries, say ...
TechSpot

Google is testing a feature that holds customer service calls for you until a human representative arrives

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...
9NEWS

Xcel Energy gets put on performance improvement plan

DENVER — Xcel Energy is under a performance improvement plan of sorts. The Public Utilities Commission (PUC) has requested data from Xcel after learning about customer service phone call ...