Teams often need to dip into the experience of subject matter experts. This sample job description will help you evaluate candidates for Tech and Ops Support Program Managers, who support a wide range ...

If your end users aren’t productive, your entire organization suffers. This sample job description will help you evaluate candidates for desktop support technician, who are charged with keeping apps ...

If you want an army of geeks you can count on to tame an unruly computer, you'd better buy a Macintosh: Apple tech support is by far the most effective of any computer brand's. With most Windows PCs, ...