Nicholas Chandler was rear-ended while driving an Avis rental car. Even though the other driver was at fault, Avis charged him for the entire time the car was out of commission. Can he get a refund?

Renting a car shouldn't come with surprises. Here are 10 smart, practical things to do beforehand so you don't get hit with unexpected rental fees.

Q: I rented a car from Avis for one day and was unfortunately rear-ended by another car. It was the other driver’s fault. Avis charged my credit card for 29 days of rental for loss of use. My ...

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Q: I rented a car from Avis for one day and was unfortunately rear-ended by another car. It was the other driver’s fault. Avis charged my credit card for 29 days of rental for loss of use.